Episode coming soon
EP / TBD
Operating Certinia at scale: lessons from multi-entity services firms
~45 MIN
A PODCAST FROM OPMENTORS
NextGen ProServ
Where modern professional services leaders define what's next.
HOSTED BY MOLLY ADAMS · NEW EPISODES ON YOUTUBE
THE SHOW
Real-world perspectives from executives shaping the future of services.
NextGen ProServ is a leadership-driven podcast focused on how high-performing services organizations are evolving across delivery, operations, and technology. Each episode brings forward operators and innovators actively reshaping how services firms run and grow — across AI adoption, Certinia and Salesforce optimization, global delivery models, and scalable growth strategies.
This isn't theoretical. It's how leading firms are actually operating, investing, and evolving — today.
WHAT YOU'LL GAIN
Substantive content for operators.
Episodes go deep on the questions services leaders actually face.
AI-driven services transformation
How leading firms are operationalizing AI across delivery, forecasting, and resource planning — beyond pilots and proofs of concept.
Scaling Certinia and Salesforce environments
Practical strategies for getting more out of the platforms, from multi-entity consolidation to release-aligned upgrades.
Delivery excellence and margin optimization
Executive perspectives on utilization, project profitability, and the operating disciplines behind sustained margin growth.
Lessons from real implementations
What worked, what didn't, and what services leaders would do differently. Real stories, not abstractions.
HOST
Molly Adams
Head of Sales & Alliances · OpMentors
Molly Adams leads Sales and Alliances at OpMentors, focused on driving business outcomes across Certinia and Salesforce ecosystems. She works directly with executive stakeholders to align delivery models, optimize operations, and unlock scalable growth.
With a background spanning digital strategy, ecommerce, and professional services consulting, Molly brings a perspective that bridges strategy, technology, and execution. On NextGen ProServ, she leads candid discussions with operators and innovators reshaping how services organizations run.
EPISODES
Watch and subscribe.
Full episodes, clips, and featured conversations live on YouTube. New conversations published regularly.
Episode coming soon
EP / TBD
What 'AI-ready' actually means for services organizations
~45 MIN
Episode coming soon
EP / TBD
Margin discipline in the age of platform consolidation
~45 MIN
See all episodes on YouTube
EPISODE LIST WILL POPULATE FROM YOUTUBE FEED IN A FUTURE RELEASE
BE A GUEST
Operators, builders, and leaders — we want to hear from you.
NextGen ProServ features executives, founders, and senior practitioners who are actively reshaping professional services. If you're leading a change worth talking about — operational, technical, or strategic — let's have the conversation.
WHAT MAKES A GREAT GUEST
- You've led real operational or technical change at a services firm
- You have strong opinions about how the industry should evolve
- You're comfortable being specific — about wins, mistakes, and what you'd do differently
- You think practitioners deserve better content than the standard thought-leadership circuit
LISTEN
Subscribe and follow along.
New conversations with services leaders, published regularly.